1) Within 7 days from date of purchase.
2) With original purchase receipt, all parts remain intact with complete packaging.
3) Merchandise should remain unopened. Opened merchandise with a manufacturing defect will be exchanged as per the original purchase. Manufacturing defect will be determined upon inspection and at the sole discretion of Little Whale.
4) Product is required to return to any stores for an exchange. Opened merchandise with a manufacturing defect will be exchanged as per point 3.
5) If you need to exchange, send us an email at firstname.lastname@example.org and send your item to: Shop G-10, G/F, 92 Siena Avenue, Lantau, NT.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6) Exchange is offered once only.
7) Product purchased with a gift receipt is exchangeable if item is unopened and in good condition.
8) Gift Certificates, Gift Cards and any promotional coupons are not refundable or exchangeable for cash.
9) All CD, VCD, DVD, app controlled toys, video game hardware and software, blind pack items, consumables, merchandise with promotional gifts, seasonal products or discounted items are non-refundable and non-exchangeable.
10) Delivery / assembly fee and plastic shopping bags charges are non-refundable.
11) Refunds: only applicable if Little Whale is unable to supply the ordered products. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.
12) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
13) For hygeine reasons, we are unable to accept returns on undergarments, swimwear, infant formula bottles, dummies, personal items such as breast pumps.
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